FAQ
Can I place my order over the phone?
Yes, you can place your order over the phone. Please contact our customer care team, and they will assist you with the process.
How do I cancel or change an order?
If you need to make changes, reach out to our Customer Care team as soon as you realize adjustments are necessary. Once processed, it may be too late to cancel or modify delivery. We can facilitate an exchange, provided the package remains untampered.
How can I update my details?
For any details updates, kindly contact our Customer Care team. Please note that once the order is dispatched, updates are not possible.
Is it possible to do a home trial?
At the moment, home trials are only available in Mumbai. If you're located elsewhere, we can send you more images and videos of the product via WhatsApp or video call.
Do you have a physical store so that I can visit there?
Yes, we have a showroom in Mumbai.
Address:
Thomas Goode - Mumbai
Oberoi Hotels And Resorts Trident, Netaji Subhash Chandra Bose Rd, Nariman Point, Mumbai, Maharashtra - 400021
Email: customercare@thomasgoode.in
Contact us: +91-9833810099
Directions
What is a "White Glove" service?
Our White Glove Service provides a personalized and custom experience. It's easy to get started - just reach out to us at our store or customer care.