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Shipping policy

Shipping Policy

At Thomas Goode India Private Limited, we take great care in delivering your exquisite tableware and crockery. Every order is handled with attention to detail and securely packaged to ensure it reaches you safely and in pristine condition.

Order Processing

  • Processing Time: Once your order is placed, it will be processed within 24–48 hours, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

  • Order Confirmation: You will receive an order confirmation email containing the details of your purchase. Once your order has been processed and is ready for dispatch, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery

  • Shipping Partners: We work with trusted and reputable courier partners to ensure the safe and timely delivery of your order.

  • Standard Delivery: Orders are generally delivered within 3–5 working days from the date of dispatch, depending on the delivery location and prevailing circumstances. Delivery timelines may vary during peak periods, public holidays, adverse weather conditions or due to other unforeseen circumstances.

  • Delhi NCR Delivery: Same-day or next-day delivery may be available within the Delhi NCR region, subject to product availability, order confirmation, delivery location and the time the order is placed.

  • Tracking Your Order: Once your order has been dispatched, you can track its progress using the tracking link provided in your shipping confirmation email.

Packaging

  • Every item is carefully and securely packaged to help ensure it reaches you in pristine condition.

  • Fragile and delicate pieces receive additional protective packaging and special care to minimise the risk of damage during transit.

Delivery Issues

  • Incorrect Address: Please ensure that your shipping address and contact details are accurate and complete at checkout. Thomas Goode India Private Limited cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

  • Missed Deliveries: If a delivery attempt is made and no one is available to receive the package, the courier service may make a further delivery attempt. If delivery remains unsuccessful, the package may be returned to us. Additional shipping charges may apply if the order needs to be re-dispatched.

  • Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our Customer Care team as soon as possible. We will work with our courier partner to investigate the matter and assist in resolving the issue.

Customer Support

For any questions or concerns regarding your order, shipping or delivery, please contact our Customer Care team at customercare@thomasgoode.in.

Thank you for choosing Thomas Goode India Private Limited. We are committed to delivering every order with the highest standards of care, attention and service.