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Shipping policy

Shipping Policy

At Thomas Goode India Private Limited, we strive to deliver your exquisite tableware and crockery with the utmost care and precision. Our shipping policy outlines the process and timelines for delivering your orders safely and efficiently.

Order Processing

  • Processing Time: Once your order is placed, it will be processed within 24-48 hours. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: You will receive an order confirmation email containing the details of your purchase. Once your order is processed and ready for dispatch, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery

  • Shipping Partners: We partner with reputable courier services to ensure the safe and timely delivery of your order.
  • Delivery Timeline: Depending on your location, the estimated delivery time is 4-7 working days from the date of dispatch. Please note that delivery timelines may vary during peak seasons or due to unforeseen circumstances.
  • Tracking Your Order: You can track the status of your shipment using the tracking link provided in your shipping confirmation email.

Packaging

  • All items are securely packaged to ensure they arrive in pristine condition. We take extra precautions when packing fragile items to minimize the risk of damage during transit.

Delivery Issues

  • Incorrect Address: Please ensure that you provide the correct shipping address at checkout. Thomas Goode India Private Limited is not responsible for orders delivered to incorrect addresses provided by the customer.
  • Missed Deliveries: If a delivery attempt is made and no one is available to receive the package, the courier service will attempt to redeliver. If redelivery fails, the package may be returned to us. Additional shipping charges may apply for re-dispatching the order.
  • Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our Customer Care team immediately. We will work with the courier service to resolve the issue and ensure that you receive your order.

Customer Support

Thank you for shopping with Thomas Goode India Private Limited. We are committed to delivering your order with the highest standards of care and service.